Refund policy

 

All Tiki Soul items are made to order therefore all sales are final and can not be returned.  Orders can only be canceled by the person who is connected to the payment method and billing information.  You have 24 hours to cancel or change an order.  In the rare instance we do approve a return or cancellation after 24 hours,  shipping fees are not refundable and client is responsible for return shipping and a 10% restock fee to cover payment processing fees that are not refunded to us and for any other costs that we have incurred processing your order.  Once an item is received by us in new and unused condition your refund will be processed.  PLEASE NOTE  If you paid using PayPal, Shopify, Shop App or Amazon Pay you will NOT be refunded their service fee as they do NOT return that fee to us (5%). Even if you placed an order by mistake and cancel with us within minutes.  These online payment services have stopped refunding their processing fees for any reason. 

 If your order is undeliverable due to an incorrect delivery address given and the item is returned back to us we will hold it for 10 business days.  If we do not hear back from you within that time (because our shop is very small) we will ship it to the next client on the order list. When you want it redelivered and supply us with a corrected address, you will have to wait to have the new board finished and will need to pay actual shippings costs (not the shipping fee we charge at the time of ordering). If we make a mistake on your order (spelling, wrong design, error matching mock-up, we made a mistake in the shipping address) we will of course take care of the problem at no cost to you.

 We do not accept any unauthorized return.  We do not accept international returns, all sales are final.  If you send an order back without authorization we will hold on to the order for 10 business days so you can arrange for the order to be reshipped. You have 7 business days from the time your surfboards are delivered to report any damage or issues with the order. Please make sure to open and inspect surfboards when they are delivered. You can only start a return within 7 days from surfboard delivery,  returns will not be accepted for any reason after 7 days.  

Under no circumstances will we approve a cancelation because we are running over our estimated production time (unless you have paid a rush fee).  These times are only estimates and production can take longer.  If you have a specific deadline you need an order by please email us prior to ordering so we can see if your deadline can be met and to make note to your order.

Please note small imperfections in paint, epoxy and pinstripes are normal but in no way affect the look of the surfboard.  Back of surfboards are only sealed with a thin sealer and can appear unfinished.  They may have small amounts of paint, epoxy prints, sanding marks or other imperfections.  Edges may be a little rough as well.